Ordering Information

Ordering

Ordering is easy. You may order through our secure website at www.probinding.com, or via email at sales@probinding.com, or you can fax your order toll free to 1-800-545-9413. You can also call us at 1-800-443-7557 and our knowledgeable sales representatives will be happy to assist you. All orders are quoted in U.S. dollars. We are open from 7:00AM to 5:00PM PST Monday - Friday.

Payments

We accept Visa, MasterCard, Discover and American Express. We have a secure server, indicated by the lock icon, for all website orders. Signed purchase orders are accepted from educational, government, and credit-approved customers only. To establish credit you must submit a completed credit application. You may request an application by emailing sales@probinding.com or calling our customer service department at 1-800-443-7557. Upon credit approval, the invoice amount is payable in full within 30 days from the invoice date. Invoices over 30 days are subject to a 2% per month late fee. For customers that pay in advance with a check, cashier's check or money order, please be sure to include shipping charges and allow 14 business days for the check to clear the bank, before shipment can be made.

Shipping and Handling

All in-stock items ordered before 12:00 Noon PST will be shipped the same business day. We use UPS, USPS, and Truck lines for our basic delivery. See shipping and handling chart for rates. Heavy/bulky packages will be shipped by truck and may require additional shipping charges for inside delivery or lift-gate service. A customer service representative will contact you with a shipping quote if the shipping charges are different than the quote provided through our on-line shopping cart. Alaska, Hawaii and international customers, please call for a quote. Those items eligible for Free Shipping will ship UPS Ground in the 48 contiguous United States. Special or custom orders are not eligible for free shipping. Upon request we will expedite your order to ship via UPS Air, please call for quote.

Express Shipping

Prior to using UPS Express Shipping, we highly recommend that you contact us for the latest update on our in-stock inventory eligible for express shipping. Please call us at 1-800-443-7557 Monday through Friday between the hours of 7:00am - 4:00pm Pacific Time and we will be glad to assist you. Express Shipping is available Monday through Friday on in-stock products. All orders must be received before 12:00pm Pacific Time. We will try to contact you if we cannot fulfill your express shipping request. Express Shipping is not available on Custom Items, out of stock products and items that are shipped from Professional Binding Products or the manufacturer/supplier that have weight or size restrictions that need to be shipped by truck.

Freight / Damage Claims

Inspect all packages for damage before you sign the delivery receipt. A freight bill must be signed noting damage or shortage and you must notify Professional Binding Products, Inc. within 48 hours of receiving the damaged product. Upon notification we will contact the carrier to pick up or inspect the damaged product. Keep all boxes/packages/material until after the inspection is completed. Credit cannot be issued if the above conditions are not followed.

Return and Exchange Policy -- Damaged or non-working merchandise

All requests for returns must be made within 15 days of your purchase. Please contact our Customer Service Department for necessary return instructions. A return authorization is required prior to returning merchandise. Requests for returns or replacements made after 15 days of purchase will be processed after they have been evaluated by the manufacturer. This evaluation is to determine whether the problem is due to a defect or operator abuse. If deemed a manufacturer defect the return/exchange will be processed. If it is determined that operator abuse is the cause of the defect then we will contact you with a repair quote.

Return and Exchange Policy -- New/Unused Merchandise

Must have been purchased within the previous original 15 days. Merchandise must be in a resaleable condition and in unopened factory sealed boxes. Partially used products, used equipment and custom merchandise are non-returnable. All freight and insurance are to be prepaid by the customer. Contact our Customer Service Department to obtain a return authorization number (valid for 15 days), all RA Numbers must be clearly marked on the shipping label. After inspection and acceptance a restocking fee of 20% or more will be determined. The remaining balance will be issued as credit or returned per your instructions.

All returns received without a return authorization will be refused. All merchandise received, not within guidelines, will be sent back at the customer's expense. Professional Binding Products, Inc. is not responsible for unclaimed merchandise after 60 days.

Warranty

The written warranty of the manufacturer is the only warranty applicable. No other warranty is expressed or implied.

We accept Visa, MasterCard, American Express, Discover and Purchase Orders. (Educational & Government Agencies)

Professional Binding Products, Inc.
5330 Derry Avenue, Suite I
Agoura Hills, CA 91301
1-800-443-7557
www.ProBinding.com