Ordering Information

Ordering Information

Ordering

Ordering is easy. You may order through our secure website at www.probinding.com, or via email at sales@probinding.com, or you can fax your order toll free to 1-800-545-9413. You can also call us at 1-800-443-7557 and our knowledgeable sales representatives will be happy to assist you. All orders are quoted in U.S. dollars. Minimum order is $25.00. We are open from 7:00AM to 5:00PM PST Monday - Friday.

Payments

We accept Visa, MasterCard, Discover and American Express. We have a secure server, indicated by the lock icon, for all website orders. Signed purchase orders are accepted from educational, government, and approved customers only. To establish credit you must submit a completed credit application. You may request an application by emailing sales@probinding.com or calling our customer service department at 1-800-443-7557. Upon credit approval, the invoice amount is payable in full within 30 days from the invoice date. Invoices over 30 days are subject to a 2% per month late fee. For customers that pay in advance with a check, cashier's check or money order, please be sure to include shipping charges and allow 14 business days for the check to clear the bank, before shipment can be made.

Shipping and Handling

All in-stock items ordered before 12:00 Noon PST will be shipped the same business day. We use UPS Ground for our basic delivery anywhere in the contiguous United States. See shipping and handling chart for rates. Heavy/bulky packages will be shipped by truck and may require additional shipping charges. A customer service representative will contact you with a shipping quote if the shipping charges are different than the quote provided through our on-line shopping cart. Alaska, Hawaii and international customers, please call for a quote. Those items eligible for free freight will ship UPS Ground in the 48 contiguous United States. Upon request we will ship your order Next Day or Second Day, please call for quote.

Express Shipping

Prior to using UPS Express Shipping, we highly recommend that you contact us for the latest update on our in-stock inventory eligible for express shipping. Please call us at 1-800-443-7557 Monday through Friday between the hours of 7:00am - 4:00pm Pacific Time and we will be glad to assist you. Express Shipping is available Monday through Friday on in-stock products. All orders must be received before 12:00Nn Pacific Time. We will try to contact you if we cannot fulfill your express shipping request. Express Shipping is not available on Custom Items, out of stock products and items that are shipped from Professional Binding Products or the manufacturer/supplier that have weight or size restrictions that need to be shipped by truck.

Freight / Damage Claims

Inspect all packages for damage before you sign the delivery receipt. A freight bill must be signed noting damage or shortage and you must notify Professional Binding Products, Inc. within 48 hours of receiving the damaged product. Upon notification we will contact the carrier to pick up or inspect the damaged product. Keep all boxes/packages/material until after the inspection is completed. Credit cannot be issued if the above conditions are not followed.

Return and Exchange Policy -- Damaged or non-working merchandise

Please contact our Customer Service Department for necessary return instructions. A return authorization is required prior to returning merchandise. All returned boxes must have a return authorization on the return label. All returned merchandise must be new and in the original carton with all papers, accessories, manuals, warranty cards, and the original packing material. Return requests must be received within 15 days from the date of the shipment. No returns will be permitted after 15 days. A 25% or greater fee will be charged to merchandise not in new condition and returned without the original packing carton, accessories, etc. After inspecting we will promptly make an exchange or refund per your instructions. Custom or specially ordered merchandise cannot be returned for credit.

Return and Exchange Policy -- Undamaged/Unopened Boxes

Must have been purchased within the previous original 15 days. Merchandise must be in a resaleable condition and in unopened factory sealed boxes. All freight and insurance are to be prepaid by the customer. Contact our Customer Service Department to obtain a return authorization number (valid for 10 days), all RA Numbers must be clearly marked on the shipping label. After inspection and acceptance a restocking fee 20% or more will be determined. The remaining balance will be issued as credit or returned per your instructions.

Opened or Partially used Products

No returns will be accepted on opened boxes or partially used products.

All returns received without a return authorization will be refused. All merchandise received, not within guidelines, will be sent back at the customer's expense. Professional Binding Products, Inc. is not responsible for unclaimed merchandise after 60 days.

Warranty

The written warranty of the manufacturer is the only warranty applicable. No other warranty is expressed or implied.

We accept Visa, MasterCard, American Express, Discover and Purchase Orders. (Educational & Government Agencies)

Professional Binding Products, Inc.
5330 Derry Avenue, Suite I
Agoura Hills, CA 91301
1-800-443-7557
www.ProBinding.com

Shipping and Handling Chart
48 Contiguous States

For Alaska, Hawaii & all U.S. territories, please call for rates. For items sent by truck, call for quote. All shipping rates are subject to change without notice.