Ordering Information
Ordering
Ordering is easy. You may order through our secure website at www.probinding.com, or via email at sales@probinding.com, or you can fax your order toll free to 1-800-545-9413. You can also call us at 1-800-443-7557 and our knowledgeable sales representatives will be happy to assist you. All orders are quoted in U.S. dollars and tax may be added onto your order due to our extensive distribution network. We do our best to ensure the product information is accurate and the listed prices are correct, however these factors can change without notice. As a result, we reserve the right to refuse any order, and we are not bound by any pricing errors. We are open from 7:00AM to 4:30PM PST Monday - Friday.
Payments
We accept Visa, MasterCard, Discover and American Express. We have a secure server, indicated by the lock icon, for all website orders. Signed purchase orders are accepted from educational, government, and credit-approved customers only. To establish credit you must submit a completed credit application. You may request an application by emailing sales@probinding.com or calling our customer service department at 1-800-443-7557. Upon credit approval, the invoice amount is payable in full within 30 days from the invoice date. Invoices over 30 days are subject to a 2% per month late fee. For customers that pay in advance with a check, cashier's check or money order, please be sure to include shipping charges and allow 14 business days for processing.
Shipping and Handling
All in-stock items ordered before 12:00 Noon PST will be shipped the same business day. We use multiple carriers for our basic delivery. Heavy/bulky packages may shipped by truck and might require additional shipping charges for inside delivery or lift-gate service. A customer service representative will contact you with a shipping quote if the shipping charges are different than the quote provided through our on-line shopping cart. Alaska, Hawaii and international customers, please call for a quote. Those items eligible for Free Shipping will ship via ground in the 48 contiguous United States. We reserve the right to ship orders from one shipping location or ship complete orders when eligible for Free Shipping. Any additional shipping fees resulting from an incomplete address to include missing suite numbers or refused shipments will be billed to the customer. Special or custom orders are not eligible for free shipping. We offer expedited air shipping, please call for quote.
Express Shipping
We recommend that you contact us for the latest update on our in-stock inventory eligible for express shipping and shipping costs. Please call us at 1-800-443-7557 Monday through Friday between the hours of 7:00am - 4:30pm Pacific Time and we will be glad to assist you. Express Shipping is available Monday through Friday on in-stock products. All orders must be received before 12:00pm Pacific Time. We will try to contact you if we cannot fulfill your express shipping request. Express Shipping is not available on Custom Items, out of stock products and items that are shipped from Professional Binding Products or the manufacturer/supplier that have weight or size restrictions that need to be shipped by truck.
Return Policy
A return authorization number is required prior to returning any merchandise to Professional Binding Products (Probinding.com). For assistance contact us at 800-443-7557 or email your request to sales@probinding.com
New and Used Merchandise – non damaged or defective
All requests for supply returns must be made within 30 days of receiving the order, 7 days for equipment and machines. Merchandise must be in new condition in unopened factory sealed boxes. Original shipping charges are nonrefundable. If the order qualified for free shipping the actual cost of shipping may be deducted from the refund. All shipping costs and insurance is the responsibility of the customer. Items not eligible for return; partially used products, used equipment, special and custom merchandise, roll laminators and other large, oversized equipment or equipment delivered by truck. After inspection and acceptance, a restocking fee of 25% or more will be applied. The remaining balance will be issued as credit or refunded per your instructions.
Damage or Defective Merchandise
A return authorization number along with a prepaid shipping label will be provided to ship the product back for inspection. This request must be made within 7 days of receiving the product. After 7 days customers will be responsible for shipping the merchandise back for inspection. All returned equipment will be evaluated by the manufacturer’s technician to determine if the defect is a manufacturer defect or operator error. If it is found to be a manufacturing defect, we will process the return. If the equipment is found to be an operator error, the customer will be contacted with a repair cost and the unit will be returned at the customer's expense.
Freight / Damage Claims
Inspect all packages for damage before signing the delivery receipt. A freight bill must be signed noting damage or shortage and Professional Binding Products, Inc., must be notified within 7 days of receiving the damaged product. Upon notification the carrier will be contacted to pick up or inspect the damaged product. Keep all boxes/packages/material until after the inspection is completed. Credit cannot be issued if the above conditions are not met.
Wrong Merchandise Shipped / not ordered items
If the wrong items were shipped or items received were not what was ordered, please contact us at 800-443-7557 or email sales@probinding.com. We will retrieve the wrong items and replace the order.
All returns are at the discretion of Professional Binding Products (Probinding.com)Merchandise sent back without a return authorization number will not be accepted
No returns will be accepted after 30 days
All returns must be received within 7 days of your request
All merchandise received, not within guidelines, will be sent back at the customer's expense. Professional Binding Products, Inc. is not responsible for unclaimed merchandise after 60 days.
Warranty
The written warranty of the manufacturer is the only warranty applicable. No other warranty is expressed or implied.
We accept Visa, MasterCard, American Express, Discover and Purchase Orders. (Educational & Government Agencies)
Professional Binding Products, Inc.
5330 Derry Avenue, Suite
I
Agoura Hills, CA 91301
1-800-443-7557
www.ProBinding.com